Caring About Our Customers

Experience and Commitment

More than 25 years operating in the student loan industry, originating and servicing loans for MHESAC and many other lender partners.
Balanced management team with an average of more than 20 years of finance and/or student loan experience per member.
History of working with a variety of partners to effectively meet the needs of students and our customers.
Solid foundation of day-to-day, hands-on experience working in the student loan industry.
Strict compliance with federal student loan regulations, consumer credit laws and other laws affecting the student loan industry.

Respect for borrower privacy.
SAF places no mandatory time limits on handling customer calls.
We don’t have a commissioned, high-pressure sales force pressing students to make important fiscal decisions in a hurry.
Telephone wait time is tracked to ensure high level of service to students.
Extended phone and 24-hour Web access for students and parents for account inquires.
Interactive voice response system.
A variety of forms available online, including deferment and forbearance forms.
Repayment options that include online, phone or direct debit transactions.